Terms of Service

AWENI SHOP
Wear the Culture. Own the Style.

1. Overview

Welcome to AWENI SHOP!

AWENI SHOP is a fashion and lifestyle brand offering African-inspired clothing, fashion accessories, home decor, and lifestyle products.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to AWENI SHOP.

By accessing our website, browsing our collections, or purchasing our products, you agree to these Terms of Service and our applicable store policies.

Our online store is powered by Shopify.

2. Products and Availability

AWENI SHOP offers a selection of clothing, accessories, and home decor products.

We make reasonable efforts to accurately display product descriptions, colors, sizes, fabrics, and prices.

Please note:

• Colors may appear slightly different depending on your screen settings and lighting.

• Fabric patterns, prints, and color combinations may vary depending on availability.

• Some clothing styles may be available in different fabrics or prints.

• Certain sizes or products may be available only upon request or through special orders.

• Product availability and quantities may change.

We reserve the right to discontinue products or limit quantities, subject to applicable consumer protection laws.

3. Pricing and Payment

All prices displayed on our website are in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes and shipping charges will be disclosed before the customer completes the purchase.

We reserve the right to update product prices without prior notice. Price changes will not affect orders already accepted at an agreed price, except where permitted by applicable law.

Payments are processed through the secure payment methods available at checkout.

Orders are subject to payment authorization and verification.

4. Order confirmation

After placing an order, customers will receive an order confirmation using the contact information provided during checkout.

We reserve the right to review orders for suspected fraud, inaccurate information, or product availability issues.

If we are unable to fulfill an order, we will contact the customer and provide an appropriate refund or other remedy as required by applicable law.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Shipping and Delivery

AWENI SHOP aims to process and ship orders within the estimated timelines communicated at checkout or in the applicable Shipping Policy.

Delivery times may vary depending on the destination, product availability, and shipping provider.

Estimated delivery dates are not guarantees unless expressly stated as guaranteed.

If an order is delayed, lost, or not delivered, we will address the situation in accordance with applicable consumer protection laws.

Customers should contact us promptly if they experience delivery issues.

6. Returns, Exchanges, and Refunds

Customer satisfaction is important to AWENI SHOP.

We offer eligible voluntary returns and exchanges within 14 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Generally, returned clothing must be unworn, unwashed, unused, and in its original condition with tags attached.

Certain items, including custom-made, personalized, made-to-order, and clearly identified final-sale products, may be excluded from voluntary returns.

These exclusions do not limit any rights or remedies provided by applicable consumer protection laws.

For full details, please consult our Return & Refund Policy.

7. Sizing and Product Information

We encourage customers to review our size guides and product descriptions before placing an order.

Sizing may vary depending on garment design, fabric, and fit.

Some products may be available in standard sizes, while others are offered in One Size (OS).

Customers may contact AWENI SHOP for sizing assistance before purchasing.

Any sizing guidance provided is intended to help customers select an appropriate fit and does not replace their legal rights regarding products that do not match their descriptions.

8. Custom and Made-to-Order Products

Certain AWENI SHOP products may be available through special orders, including requests for different sizes, colors, fabrics, or designs.

Before confirming a custom or made-to-order purchase, customers will be informed of relevant product specifications, pricing, and estimated delivery timelines.

Special orders may have different voluntary return or exchange conditions, which will be disclosed before purchase.

Applicable legal cancellation rights and remedies remain in effect.

9. Intellectual Property

All original AWENI SHOP branding, logos, photographs, product descriptions, graphics, and website content are owned by AWENI SHOP or used with permission from their respective rights holders.

These materials may not be reproduced, distributed, modified, or used for commercial purposes without appropriate authorization.

Unauthorized use of AWENI SHOP trademarks, logos, or original promotional materials is prohibited to the extent permitted by law.

10. Acceptable Website Use

Customers agree to use our website lawfully and responsibly.

Users must not:

• Attempt to gain unauthorized access to our website or systems.

• Introduce viruses, malicious code, or other harmful technology.

• Use our website for fraudulent or unlawful activities.

• Misuse our intellectual property or interfere with the operation of our store.

We may take reasonable action to protect our website and customers from prohibited activities.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, and social media platforms.

These services may be governed by their own terms and privacy policies.

AWENI SHOP is not responsible for third-party websites or services beyond its legal obligations.

12. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website may include names, contact details, shipping addresses, and order information.

We collect, use, disclose, and protect personal information as described in our Privacy Policy and in accordance with applicable privacy laws.

For more information, please review our Privacy Policy.

13. Limitation of Liability

AWENI SHOP makes reasonable efforts to provide accurate information and reliable services.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts, or limits any consumer rights, legal warranties, or remedies that cannot lawfully be excluded or limited.

14. Changes to these Terms

AWENI SHOP may update these Terms of Service from time to time.

Updates will be published on our website with a revised effective date.

Changes will not retroactively alter the terms of an existing purchase where doing so would violate applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of Quebec and Canada.

Nothing in these Terms limits the protections or legal remedies available to consumers under applicable law.

16. Contact Information

For questions regarding these Terms of Service, orders, or our products, please contact:

AWENI SHOP
Montreal, Quebec, Canada

Instagram: @awenishop
Facebook: @awenishop
TikTok: @awenishop5

Website: Contact Us page

Email: awenishopping@gmail.com

AWENI SHOP
Fashion • Culture • Diversity
Wear the Culture. Own the Style.

Last Updated: October 15, 2026