Shipping & Delivery Policy

AWENI SHOP
Wear the Culture. Own the Style.

At AWENI SHOP, we are committed to making your shopping experience enjoyable from the moment you place your order until your favorite pieces arrive at your doorstep.

We carefully prepare and package every order to ensure your AWENI products arrive in excellent condition.

1. Order Processing

Orders are processed after payment confirmation.

Estimated processing time:  1 to 3 business days.

Orders placed on weekends or public holidays may be processed from the next business day.

During promotional events, holidays, or periods of high demand, processing may take longer. Customers will be informed of significant delays.

Processing times do not include shipping transit times.

2. Shipping Destinations

AWENI SHOP is based in Montreal, Quebec, Canada.

We offer shipping to the following destinations, subject to availability at checkout:

• Quebec

• Other Canadian provinces and territories

• International destinations, where available

Shipping options and rates depend on the delivery address and the services offered at checkout.

3. Shipping Rates

Shipping fees are calculated or displayed at checkout before payment is completed.

Rates may vary depending on the destination, package weight, dimensions, and selected delivery method.

Any available free-shipping promotions will be clearly communicated on our website.

4. Estimated Delivery Times

Estimated delivery times depend on the shipping destination and carrier.

Destination	Estimated Delivery
Montreal & Greater Montreal	3-7 business days
Other Quebec regions	3-10 business days
International	varies (7-15 business days)

Delivery estimates are calculated from the shipment date unless otherwise stated.

Actual delivery times may vary. Any guaranteed delivery commitments and applicable consumer rights will be respected.

5. Local Pickup

Local pickup in the Montreal area may be offered when available.

Customers selecting local pickup will receive instructions once their order is ready.

Pickup location: Provided after order confirmation or as displayed at checkout.

Please wait for pickup confirmation before arriving.

6. Order Tracking

When tracking is available, customers will receive a shipping confirmation with tracking information after their order has been dispatched.

Tracking updates depend on the shipping carrier.

Some delivery services may not include tracking. This will be indicated where applicable.

7. Made-to-Order and Special Orders

Certain AWENI SHOP clothing styles may be available in additional sizes, fabrics, colors, or prints upon request.

These products may require additional preparation or production time.

Estimated timelines for special orders will be communicated before the order is confirmed.

If a special order experiences a significant delay, we will contact the customer to discuss the available options in accordance with applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment.

Additional shipping charges caused by incorrect customer-provided information may apply where legally permitted and properly disclosed.

9. Delayed, Lost, or Damaged Packages

If your order arrives damaged, is significantly delayed, or does not arrive, please contact AWENI SHOP.

For damaged items, please provide your order number and photos of the product and packaging, if available.

We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

Customers are not required to assume responsibility for a package simply because it was transferred to a shipping carrier.

10. International Shipping and Customs

For international orders, customs duties, import taxes, and other fees may apply depending on the destination.

Any charges not included in the checkout price will be disclosed as required by applicable law.

Customers are responsible for applicable import charges where properly disclosed and legally permitted.

International delivery times may be affected by customs processing.

11. Returns and Exchanges

If you wish to return or exchange an eligible item, please refer to our Return & Refund Policy.

AWENI SHOP accepts eligible voluntary returns within 14 days of delivery, subject to the conditions described in that policy.

Return shipping costs for voluntary returns are generally the customer's responsibility.

This does not affect rights relating to defective, incorrect, or non-conforming products.

12. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

AWENI SHOP

Instagram: @awenishop
Facebook: @awenishop
TikTok: @awenishop5

Email: awenishopping@gmail.com

Website: Contact Us page

Fashion • Culture • Diversity
Wear the Culture. Own the Style.

Last Updated: October 15, 2026