Return & Refund Policy

AWENI SHOP
Wear the Culture. Own the Style.

At AWENI SHOP, we want you to feel confident and satisfied with every purchase. We take pride in offering unique, culturally inspired fashion and are committed to providing a positive shopping experience.

1. Return Eligibility

We accept eligible returns within 14 days of delivery.

To qualify for a return:

• Items must be unworn, unwashed, and unused.

• Items must be in their original condition, with all tags attached.

• Items must be free from stains, odors, perfume, makeup, or damage.

• Proof of purchase or an order number is required.

Please contact us before sending any items back. Returns sent without prior authorization may experience processing delays.

2. Exchanges

We understand that finding the perfect fit is important.

Exchanges for a different size or color may be accepted within 14 days of delivery, subject to product availability and the conditions outlined above.

If your preferred size or color is unavailable, we will discuss other available options.

3. Non-Returnable Items

The following items are generally not eligible for voluntary returns or exchanges:

• Custom-made or personalized clothing.

• Made-to-order items produced according to customer specifications.

• Items that have been worn, washed, altered, or damaged after delivery.

• Items marked as final sale at the time of purchase.

These exclusions do not affect your rights under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order number and photos of the issue.

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

5. Refunds

Once we receive and inspect your eligible return, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Processing times may vary depending on your bank or payment provider.

6. Return Shipping

For voluntary returns due to a change of mind, size preference, or personal choice, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping fees are generally non-refundable for voluntary returns.

If an item is defective, incorrect, or otherwise subject to a legal remedy, applicable consumer protection laws will govern shipping costs and other obligations.

7. How to Request a Return

To initiate a return or exchange:

1. Contact us through Instagram our website contact form.

2. Provide your order number and the reason for your request.

3. Wait for return instructions before shipping your item.

4. Package your item securely and follow the return instructions provided.

8. Important Information

Please note that colors and fabric patterns may vary slightly depending on lighting, screen settings, and fabric availability.

Such variations do not automatically constitute a defect. However, products must match their descriptions and meet applicable legal requirements.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

AWENI SHOP

Instagram: @awenishop

Website: Contact Us page

Fashion • Culture • Diversity

Last Updated: October 15, 2026